Cancellation and Refund Policy
The short version. You can cancel any time. Fees already paid for a period are not refunded, except where a payment was taken twice or by mistake, where a written agreement says otherwise, or where the law requires. If we have to refund, it goes back to the way you paid.
1. Free features
There is nothing to cancel and nothing to refund.
2. Cancelling a paid feature
- Write to dpdp@veridian-aios.com with the subject "Cancellation", the name of your organisation and the invoice or order number.
- Cancellation takes effect at the end of the period you have already paid for. You keep access until then and we do not invoice you for any later period.
- If you cancel before a payment due under an invoice has been made, you are not charged for periods after the one the invoice covers.
3. Refunds
Fees are non-refundable except in these cases (Terms of Service, clause 7):
- A duplicate or mistaken payment. If a payment was taken more than once, or for an amount or item that was not agreed in writing, we refund the excess in full.
- A written agreement. Where an order form or agreement signed for us says a refund applies, that agreement applies.
- The law. Where the law requires a refund, we refund.
We do not refund for a change of mind, for time you did not use, or for outcomes that depend on your own DPDP decisions (the Service is a tool, not legal advice, certification or a guarantee).
4. How to ask for a refund, and how long it takes
- Write to dpdp@veridian-aios.com with the subject "Refund", the payment reference or invoice number, the amount, the date, and what went wrong.
- We confirm in writing whether the refund is approved. If it is, we start the refund within 7 working days.
- The refund goes to the original payment method (UPI, card, net banking or the bank account you paid from). Your bank or card issuer may take a further 5 to 7 working days to show it.
5. If you disagree
Write to us first. You can also use the grievance route in the Privacy Notice for anything about personal data. Please contact us before raising a dispute with your bank so that we can fix a wrong charge quickly.
Who we are
SHOBHA KAMAL SOLUTIONS PRIVATE LIMITED, CIN U74999UP2017PTC098453, registered office B-1105, Plot No. 14, Shipra Krishna Vista, Ahinsa Khand-1, Indirapuram, Ghaziabad, Uttar Pradesh 201014, India. VERIDIAN DPDP is available at veridian-aios.com and dpdp.veridian-aios.com.